Key Accounts Manager

Job Introduction

Ready to take your account management skills to the next level?

Are you a commercially savvy, relationship-driven Key Accounts Manager that's ready to join our brilliant Business Development team here at cardfactory? If you love working with big-name partners, thrive on data and strategy, and know how to lead a team to success—this could be your next big move.

This is a hybrid role, with 2–3 days a week based at our Wakefield office, conveniently located just off Junction 41.

What you’ll be doing:

You’ll lead a small team and manage a portfolio of wholesale, franchise, and consignment accounts across the UK and internationally. You’ll own the commercial strategy and P&L for your accounts, making smart decisions that drive growth for both cardfactory and our partners.

You’ll work closely with internal teams and external retail partners to analyse performance, identify opportunities, and expand our product ranges. From joint business planning to quarterly reviews, you’ll be the expert on your accounts—always looking for ways to improve, innovate, and deliver results.

What we’re looking for:

You’re a confident communicator, a natural relationship builder, and someone who knows how to balance commercial goals with long-term partnerships. You’ll be comfortable working with data, budgets, and performance metrics—and you’ll know how to turn insight into action.

• Experience in retail account management
• Strong analytical skills and P&L ownership
• Great negotiation and influencing skills
• A collaborative mindset and a proactive approach
• Ideally, some knowledge of greetings cards or gifting (but not essential!)