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EUC Engineer

Job Reference cardfac/TP/1411087/23156

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Century House Brunel Road Wakefield 41 Industrial Estate
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Support Centre

Job Introduction

Exciting news! We are looking for an EUC Engineer to join our growing IT team. As part of the IT EUC team, you will be responsible for the build and maintenance of our organization's end-user computing environment and assist with rolling out new IT hardware to support the wider business.

You will need to previous experience of providing technical EUC support in a retail environment, with high Level of proficiency in all MS office suite applications, desktop operating systems and server administration to be successul in this role.

We are proud to say that we have been recently voted #5 best employer in the UK, and it's not hard to see why. Come and join us in this wonderful place to work!

This role is office based at Junction 41 in Wakefield, Your core working hours will be Monday to Friday between the hours of 8am 6pm.

If you are interested in this opportunity, please apply today.

Main Responsibilities

  • Manage user requests for new desktop hardware, from order through to fulfilment and dispatch 
  • Place hardware orders with suppliers (e.g. PC’s, tills, laptops, mobile phones, peripherals). 
  • Build, install and configure desktop hardware devices ensuring compliance with IT policies 
  • Perform general maintenance tasks and remedial repairs on end users devices, ie PC’s, laptops, printers and any other authorised peripheral equipment  
  • Identify, log and troubleshoot end user hardware and desktop application issues and requests, working to agreed SLA’s and documenting all progress on the IT Service Management Tool. 
  • Familiarise end users on basic desktop software, hardware and peripheral device operation as part of the new starter process and user training. 
  • Develop knowledge of PC and POS operating systems and application software, to provide a high level of support  
  • Work with other IT teams to support key deliverables in relation to the build and installation of EUC hardware 
  • Ensure the provision and correct set up and maintenance of printers and hand held devices 
  • Assist with the troubleshooting of any network connectivity and telephony issues, working with other IT Teams and support partners  
  • Provide on-going patch management and assist with delivery of service improvements and innovation in relation to the EUC devices 

The Ideal Candidate

  • Familiarity with EUC and POS hardware components, peripherals, and interfaces. 
  • Office 365 , Active Directory, Intune,  
  • Windows 7, 8.1, 10  
  • Windows Deployment Services/MST 
  • Good communication (both verbal and written) and customer service skills  
  • Able to manage time effectively and prioritise workload  
  • Technical knowledge of PCs and desktop hardware.  
  • Basic networking skills e.g. LAN/WAN/VPN support   
  • Works well under pressure and can multi-task   
  • Ideally will hold a full clean driving licence as travel between group sites may be required.  
  • Experience of working in an ITIL environment 

About The Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland.  In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.  This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.  

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

No agencies please!


  • 25% Card Factory colleague discount in-store and online
  • Save As You Earn scheme
  • Financial Wellbeing Support       
    • Financial Education Tools
    • Salary Advance
  • Seasonal incentive schemes
  • Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
  • Discounted gym memberships and mobile phone contracts
  • Discounts across 100’s of UK retailers
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
  • Enhanced Family leave

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. 

No agencies, please.