Regional Manager (Uxbridge, Hounslow, Epsom, Tonbridge)

Job Introduction

Working Location: home working and travel as needed, working within Greater London (covering Uxbridge, Hounslow, Epsom, Tonbridge and other areas). You must be located within this area.

Welcome to cardfactory - and your opportunity to be part of our exciting future. As the country’s largest, independent gift and greetings card retailer with over 1000 stores, cardfactory is really thriving. As well as being a progressive, exciting and friendly company, we reward our people’s commitment and determination. 

Within the role of a Regional Manager, you will oversee the management and control of stores within the designated region, to ensure consistent and high levels of customer service and store standards, to maximise sales and people potential, whilst adhering to company policies and procedures.

Main Responsibilities

• Leads a team of retail professionals to ensure profitable sales through a customer first mentality and right first time operational delivery in line with agreed processes and high standards and close management of costs;
• Deliver positive KPI results across the balanced scorecard;
• Understands and maintains current knowledge on market trends and competitors, acting on opportunity;
• Monitoring of sales/hours/costs/stock for each store, ensuring Stores trade to their maximum potential and within budget;
• Ensures full audit compliance across health & safety, loss prevention and right to work in every store;
• Assumes total accountability for the leadership and direction of their stores and teams, aligned to the operational plan;
• Delivers the agreed retail plan aligned to the Company strategy, ensuring consistency across the estate;
• Creates a high performance and development culture across the region through great coaching and empowerment;
• Ensures development of strong succession pipeline;
• Proactively works on own self-development seeking frequent feedback and has a robust PDP;
• Managing and developing the Store Managers in your region, dealing with all conduct or capability issues in line with Company procedures and within a timely manner.
• Creates a positive performance culture across the region by inspiring, developing and motivating Store Managers to deliver company standards;
• Recruiting Store Managers for new and current stores, adhering to the Company’s recruitment and selection procedures, ensuring the new recruit possesses the relevant key skills for the role;
• Resolving staffing difficulties across the region efficiently;
• Coaching Store Managers to get the best out of them and their teams;

The Ideal Candidate

• Prior experience of leading a team of retail professionals, delivering positive KPI results across the balanced scorecard.
• Prior experience of multi-site store management.
• Leads by example, demonstrating consistent leadership behaviours;
• Commercially aware and business minded, focusing on how to strategically add value.
• Has up to date knowledge on market trends and competitors, acting on opportunity.
• Able to assume total accountability for the leadership and direction of the stores and teams, aligned to the operational plan.
• Can deliver the agreed retail plan aligned to the Company strategy, ensuring consistency across the estate;
• Able to manage and influence stakeholders across all business levels;
• Ensures development of strong succession pipeline;
• Engaged in the wider business, actively interested in making Card Factory a success;
• Role Models company values and behaviours, and truly leads the ways to ensure continued business success in an evolving retail environment;
• Is able to deliver strong sales through effective leadership;
• Has a flexible approach, and can easily adapt management style;
• Deals effectively with competing priorities and deadlines;
• Communicates clearly and in a timely manner.

This role may involve out of hours and weekend working to support the business needs and the ideal candidate will hold a full clean driving license as travel between group sites will be required.

About The Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland.  In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.  This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.  

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

Benefits

• 25% Card Factory colleague discount in-store and online
• Save As You Earn scheme
• Financial Wellbeing Support       
  • Financial Education Tools
  • Salary Advance
• Seasonal incentive schemes
• Opportunity to apply for Retail Apprenticeships
• Access to blended learning and development content
• Discounted mobile phone contracts
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. 

No agencies, please.