IT Business Analyst


Contract Type:
Contract Details:
Competitive salary and benefits package
Working Hours:
Century House Brunel Road Wakefield 41 Industrial Estate
Closing Date:
Job Category:
IT / Development
Region / Division:
Head Office

Job Introduction

Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a technology-enabled Omni-channel retailer. This strategy sees significant investment into our IT team with a number of opportunities available to join a fast-paced environment and be part of our IT and digital journey. Our vertically integrated business will provide candidates the opportunity to work across multiple technology disciplines and to provide innovation for the next phase of our growth. If you are passionate about technology and how that can deliver real business value, now is the time to join Card Factory and be part of our exciting journey!  

Job Purpose:  

As a Business Analyst you will have overall responsibility for understanding business change needs; assessing the business impact of those changes; capturing, analysing and documenting requirements using multiple techniques and methodologies; and supporting the communication and delivery of requirements with relevant stakeholders.  

Main Responsibilities

  • Direct analysis and discussions to elicit business requirements that are fit for purpose.  

  • Use various techniques to elicit requirements including workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.  

  • Prepare comprehensive business requirements documents that meet the needs of business stakeholders and achieve operational best practice  

  • Review and evaluate the ‘As Is’ process and establish necessary changes required to ensure optimal ‘To Be’ processes are defined, anticipating requirements and identifying areas for improvement.  

  • Lead ongoing reviews of business processes and developing optimisation strategies.  

  • Analyse and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.  

  • Work with stakeholders and project team to prioritize collected requirements.  

  • Create process models, specifications, diagrams, and charts to provide direction to the project team.  

  • Identify, assess and manage stakeholders to ensure all views are captured.  

  • Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.  

  • Communicate changes, enhancements, and modifications of business requirements to all relevant stakeholders.  

The Ideal Candidate

  • In-depth understanding of analysis techniques and approaches.  

  • Strong analytical and problem-solving skills  

  • Strong facilitation and presentation skills  

  • Strong organisation and planning skills  

  • Excellent written and verbal communication skills  

  • Bachelor’s degree in Information Technology, Information Systems, or related field.  

  • Minimum of 2 years relevant Business Analysis experience.  

This role is very flexible as the tasks are varied. Travel between business sites may be required at times. This role is flexible in terms of location and whilst there is no formal requirement to be office-based, attendance will be required at times as dictated by the needs of the project(s) or the function. The jobholder must maintain confidentiality and respect of personal information at all times due to the nature of the work. 

About The Company

In return we offer a wide range of benefits to support your physical, mental and financial wellbeing.

  • 33 days annual leave entitlement (inc public / bank holidays)
  • Save as you Earn scheme
  • 15% Staff Discount
  • Discounted Gym Memberships
  • O2 open mobile contracts
  • Salary Finance
  • Pension 
  • Discounted Car Leasing
  • Employee Care
  • Flex My Day
  • Card Factory Foundation
  • MyCardFactory App: discounts at leading retailers


This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

For any questions email: (we do not accept CVs/Applications via email) 

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. 

No agencies please.